Wavi is the AwaLabs shopping assistant for Oracle NetSuite SuiteCommerce and SuiteCommerce Advanced. Shoppers open a friendly chat on your store and ask about products, shipping, or store policies. Wavi looks things up and points them in the right direction.
Signed-in customers can also ask about their orders, invoices, quotes, support cases, and returns. Wavi is read-only: it helps shoppers find answers without changing account settings or placing orders on their behalf.
- Catalog discovery in everyday language
- Shipping, returns, and FAQ answers from your store
- Order and account lookups for signed-in shoppers
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Live catalog search
Shoppers ask in plain language and get matches from your live catalog, with links to products and browse results.
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Page-aware help
On a product page, category, or account screen, Wavi understands the context and suggests relevant next questions.
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Shipping & policies
Answers about delivery options, returns, FAQ, and store policies come from your own storefront content.
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Orders & account info
Signed-in customers can ask about recent orders, invoices, quotes, cases, returns, and account balance.
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Built for SuiteCommerce
Designed for SuiteCommerce and SuiteCommerce Advanced storefronts, including Shopping and My Account.
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Conversations that stick
Shoppers can follow up, refine a search, or come back later. Wavi keeps the thread so they do not start from scratch.
Help shoppers find the right product faster
Wavi searches your live catalog by keyword, brand, category, size, color, and other filters shoppers already use. On a product page it can summarize details, check availability, and suggest similar items. On a category or search results page it helps narrow the list by style, budget, or occasion.
When questions turn to shipping or store policies, Wavi pulls from your published storefront pages so answers stay aligned with what you already tell customers.
Give signed-in customers clear order answers
When account assistance is enabled, logged-in shoppers can ask about their last order, recent purchases, a specific order number, open or paid invoices, quotes, support cases, return authorizations, and account balance details.
Guests who ask about account data are guided to sign in. Wavi never invents order status, prices, or stock. It looks up what your store already knows.
Ten things shoppers can ask Wavi
These are the kinds of questions Wavi is ready for on a SuiteCommerce storefront, with sample replies based on live catalog and account data.
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Find blue running shoes under $100
I found 6 blue running shoes under $100. Want me to start with the best-reviewed pair, or filter by size?
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Do you carry this brand?
Yes. We have 14 items from that brand in stock. I can show you the newest arrivals or jump to a specific category.
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Is this product in stock?
This one is in stock. Medium ships from our main warehouse. I can also check nearby sizes if you need a different fit.
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Find similar products
Here are 4 close matches with a similar style and price. I can narrow by color, size, or a lower budget.
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What shipping options do you offer?
This store offers Standard Ground, 2-Day, and Overnight. Exact rates and dates appear at checkout based on your cart and address.
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Do you ship internationally?
Yes, we ship to selected countries. Delivery times and duties depend on the destination. I can point you to the shipping policy for the full list.
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What is your return policy?
Most unused items can be returned within 30 days in original packaging. I can open the returns page if you want the full details.
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What is my last order?
Your last order is SO007612, placed on March 12. It is out for delivery and includes 3 items. Want a quick rundown of what is in it?
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Show my open invoices
You have 2 open invoices: INV-4418 for $240.00 due April 3, and INV-4391 for $86.50 due April 18. I can open either one.
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Do I have any pending returns?
You have 1 pending return: RA-2204 for a navy jacket, awaiting warehouse receipt. I can show the status details.
Ready to bring Wavi to your store?
Schedule a consultation to see how Wavi helps shoppers find products, understand your policies, and get quick answers about their orders on SuiteCommerce.