It all begins with our first call
The call is led by Brian Real and/or Leslie Real, two seasoned consultants on the NetSuite SuiteCommerce platform. They listen carefully and ask questions to understand your specific needs, and you learn more about us and the ways we can help.
We provide a variety of services and are always open to new ones, so the next steps depend on your needs. Pick the engagement closest to yours:
SuiteCommerce or SuiteCommerce Advanced new implementation
A full build or migration, planned in detail before any code is written. You get an effort estimate with Performance and SEO checkpoints, a QA plan, and a timeline up front.
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Assessment phase
AwaLabs initiates the process by sending a questionnaire for an initial assessment of your webstore site. Subsequently, we may follow up with specific questions or schedule another call for further clarification.
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Deep dive and estimation
Our team meticulously examines your existing site, identifying potential missed customizations to prevent surprises during implementation. We then present a detailed effort estimate, encompassing tasks and associated details, including Performance and SEO checkpoints, along with a preliminary QA process for a quality webstore. A high-level timeline is provided.
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Review and clarification
We schedule a call to walk you through the estimate, answering any questions you may have.
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Agreements
Upon deciding to proceed, we share agreements. At AwaLabs, we pride ourselves on a non-pushy approach. No end-of-month goals mean no pressure on your end.
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Project kick-off and transparency
After agreements are signed, we commence with a kick-off on the agreed-upon date. This includes a comprehensive overview of project roles, responsibilities, objectives, milestones, tools, methodology, development process, scope, customer tasks, and immediate next steps. Expect complete transparency, no mysteries.
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Agile communication and progress updates
Operating with an agile methodology, we encourage almost daily communication and set up weekly status meetings to showcase progress and gather your early feedback.
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Transparent reporting and billing
Weekly time reports detail our work, time and effort expended, project status, and an invoice summarizing the tasks completed. Payment is tied to project progress, fostering a relationship based on trust.
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Development and testing
During the development phase, our team executes unit testing and code reviews. Post-development, an end-to-end testing phase ensures bug-free performance before presenting it to you for User Acceptance Testing.
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Go-live preparation
Ahead of going live, we perform a pre-go-live checklist, addressing every quality aspect and ensuring a seamless transition.
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Post go-live support
Following the go-live, we continue to monitor the site for the next few weeks, with dedicated resources available to address any issues promptly. We understand the importance of your webstore's ongoing success.
Planning a version upgrade? Our SCA migration guide explains the quick path and the full optimization path.
Maintenance and enhancement projects
Many of our clients approach us with an existing SuiteCommerce webstore, seeking to enhance their online presence by adding functionalities, resolving issues, boosting performance, optimizing SEO, incorporating tracking codes, and more.
Our approach mirrors the efficiency of our full site implementations: an agile methodology that ensures you see results early and lets us migrate fixes or enhancements individually or in batches.
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Initial meeting and task assignment
Our first meeting is dedicated to outlining the issues or enhancements you'd like us to undertake. AwaLabs is adept at working with access to your management tools, allowing you to directly assign tasks to us and streamline the process, minimizing the need for extra meetings.
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Scope estimation and timeline
Following the initial discussion, we provide a detailed scope for the implementation, encompassing estimates for each task along with their specifics. This includes the QA process to ensure the delivery of a high-quality webstore, accompanied by a high-level timeline.
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Agreements and kick-off
Once you decide to proceed with us, we provide the necessary agreements, signaling the beginning of our collaborative journey. In cases where an existing SOW is in place, this step may be omitted.
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Development in a secure environment
Our team commences work, prioritizing the use of a sandbox environment for enhanced safety. If unavailable, we create a separate environment within the production setting. This approach leaves your current setup untouched, showcasing the changes without disrupting your current operations.
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Agile methodology and communication
Operating in an agile methodology, we encourage almost daily communication with our team. Weekly status meetings are set up to showcase progress and gather early feedback at each project stage.
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Transparent reporting and billing
Every week, you receive a comprehensive time report detailing our work, time and effort expended, project status, and an invoice summarizing the tasks completed. You pay only as the project advances, reflecting our commitment to trust-based collaboration.
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Testing and deployment
Throughout development, we conduct unit testing and code reviews for all functionalities. Afterwards, an end-to-end testing phase eliminates critical bugs before the changes go to User Acceptance Testing. Once ready, we migrate all tasks to production, performing additional QA to guarantee a seamless transition.
At AwaLabs, we don't just maintain webstores. We elevate them with a meticulous blend of expertise, transparency, and trust.
Consulting and training
Some customers with in-house developers come to us for help improving their code or when they seek solutions for needed enhancements. At AwaLabs, we value knowledge sharing and understand that training is a specialized service that requires a unique approach.
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Initial discussion
In an initial meeting, you can outline the issues or enhancements where you would like our consultation. Alternatively, we can receive the details via email.
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Time estimate
We provide an estimated time for our consulting services, allowing you to utilize as much time as needed.
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Agreements and commitment
Once you've decided to move forward, we're happy to send the necessary agreements for your review and signature.
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Work commences
After agreements are signed, our team dives into the project. When addressing issues, we thoroughly examine the code and site to determine the problem and explain how to address it yourself. For more complex features, we present solutions as if we were going to implement them.
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Solution implementation
You have the flexibility to implement the fixes yourself or, if preferred, AwaLabs can execute the solution.
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Questions and clarification
We welcome any questions you may have and will respond accordingly. If needed, we'll set up a meeting to fully explain the details.
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Code review and reporting
After you've implemented the solution, AwaLabs conducts a comprehensive code review to ensure best practices are followed. Each week, you'll receive a detailed time report and an invoice. You pay only as the project progresses.
Training services carry a special rate, higher than our standard implementation rate, reflecting the dedicated preparation involved. Ask about training and rates during your initial discussion with us.
Ready to take the next step?
Schedule a call with us and discover the AwaLabs difference in webstore development and enhancement.
Evaluating a move off SuiteCommerce instead? Learn about our SuiteCommerce alternative for NetSuite.