Self-service for utility customers
Let customers view bills, track usage, and manage autopay and service addresses in one portal connected to NetSuite.
SuiteCommerce and Zone & Co, working together
Together with our partner Zone & Co, we deliver an integrated NetSuite solution built for utility companies. Zone & Co brings its ERP solution for utilities; we build the customer portal on SuiteCommerce.
The result is one connected system that improves customer interactions and simplifies day-to-day operations, combining user-centered design with industry-specific know-how.
What customers can do
Utility customers handle the most common account tasks on their own, around the clock.
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View invoices
Customers see current and past bills, balances, and due dates without calling your office.
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Monitor meter information
Meter details and readings are available in the customer account.
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Compare spending over time
Graphs show financial and usage history so customers can compare periods at a glance.
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Configure autopay
Customers set up automatic payments and keep their payment details current.
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Update account data
Contact and account details are updated by the customer and saved back to NetSuite.
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Add service addresses
Customers request service at a new address from the portal, with no paperwork.
One account view for bills, cases, and usage
The account page brings together what customers check most: a message center for support cases, the current balance with options to view the bill or make a payment, and charts of financial and usage history.
Bring self-service to your utility customers
Tell us how your customers interact with you today and we will show how the portal fits your NetSuite and Zone & Co setup.