Dealer and customer service on NetSuite
Give dealers and B2B customers one place to handle warranties, registrations, parts, and marketing programs, backed by your NetSuite data.
Built for manufacturers running NetSuite
If you manufacture on NetSuite, your dealers and B2B customers already depend on data that lives in your ERP. We build custom SuiteCommerce portals that let them check warranty status, start warranty claims, register products, order repair parts, and coordinate cooperative marketing campaigns and events.
Every portal we build puts ease of use and performance first. We have worked with SuiteCommerce since its launch, so the portal runs on the same platform and data as the rest of your NetSuite operation.
What dealers and customers can do
Each portal is scoped to your products and dealer programs. These are the workflows manufacturers ask for most.
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Warranty status
Dealers and customers look up warranty coverage for a product without calling your service team.
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Warranty claims
Start a claim online with the product and issue details your team needs to review it.
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Product registration
Register purchased products so ownership and warranty records start from accurate data.
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Repair parts ordering
Find and order replacement parts from your catalog, with pricing and availability from NetSuite.
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Cooperative marketing
Coordinate co-op marketing campaigns with your dealers and give them the materials they need.
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Events
Share dealer events and programs in the same portal your partners already use for service.
Connected to the data you already have
SuiteCommerce runs inside NetSuite, so the portal reads the same items, customers, and transactions your team works with every day. When a workflow needs more, we build SuiteScript APIs that keep the portal and NetSuite in sync.
Experience from similar projects
Tell us about your dealer network and the processes you want to move online. We will share what has worked in similar portals and shape a solution around your needs.
Plan your manufacturing portal
Share your ideas and we will outline how a SuiteCommerce portal can serve your dealers and B2B customers.